Privacy Policy

our privacy matters to us as much as your safari does.

At Nyange Adventures, we are committed to being transparent about how we collect, use, and protect your personal information. This policy explains what data we gather when you interact with us, why we need it, and how we keep it safe.

Who We Are

Nyange Adventures Limited is a licensed tour operator based in Moshi, Tanzania. We organise safaris, Kilimanjaro climbs, and travel experiences across East and Southern Africa.

Registered address: Moshi, Kilimanjaro Region, Tanzania Tour Operator License: 011720 TIN: 121-235-234 Email: info@nyangeadventures.com Phone: +255 685 598 000

When this policy refers to “Nyange Adventures,” “we,” “us,” or “our,” it means Nyange Adventures Limited as the data controller of your personal information.

2. What Information We Collect

We collect only the information that is necessary to provide you with exceptional travel experiences and communicate with you effectively. This includes:

Information you provide directly:

• Full name, nationality, and date of birth
• Passport details (required for park permits and bookings)
• Email address and phone number
• Emergency contact details
• Dietary requirements, medical conditions, or accessibility needs relevant to your trip
• Payment information (processed securely through our payment providers — we do not store full card details)
• Any messages, enquiries, or feedback you send us

Information collected automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms used to find us
• Device type and operating system

We use cookies and similar technologies to improve website performance and understand how visitors use our site. You may adjust your cookie preferences through your browser settings at any time.

3. How We Use Your Information

We use your personal data only for lawful purposes directly related to the services we provide. Specifically, we use it to:

• Process your booking and confirm trip arrangements
• Communicate with you before, during, and after your safari or climb
• Arrange accommodation, park permits, guides, transport, and other trip components on your behalf
• Issue invoices and process payments
• Send you important pre-departure information and travel documents
• Respond to enquiries and requests for quotes
• Improve our website and understand visitor behaviour
• Meet our legal and regulatory obligations as a licensed tour operator in Tanzania

We do not use your data for automated profiling or decisions that would significantly affect you.

4. Marketing Communications

If you have made an enquiry or travelled with us, we may occasionally send you relevant travel inspiration, offers, or updates about new itineraries. You can opt out at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@nyangeadventures.com.

We will never sell, rent, or share your contact information with third parties for their own marketing purposes.

5. Who We Share Your Data With

To deliver your trip, we share only the necessary personal details with trusted third parties, including:

• Accommodation providers (lodges, camps, and hotels on your itinerary)
• Tanzania National Parks Authority (TANAPA) and other park authorities
• Internal airlines and ground transport operators
• Mountain guides and porter organisations
• Government bodies where legally required (e.g. immigration or permit authorities)

All third parties we work with are required to handle your data responsibly and use it solely for the purpose of delivering the services booked on your behalf. We do not sell personal data to any party.

If we are ever required to disclose your information by law, court order, or government authority, we will do so in compliance with applicable Tanzanian law.

6. International Data Transfers

As an international tour operator, some of your data may be processed or stored by service providers located outside Tanzania. Where this occurs, we take reasonable steps to ensure your information is handled with an equivalent standard of care. By submitting your details to us, you acknowledge this may be necessary to complete your booking.

7. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by Tanzanian law. Generally:

• Booking and trip records are retained for a minimum of 7 years for financial and legal compliance
• Enquiry records where no booking was made are typically deleted after 2 years
• Website analytics data is held for up to 26 months

When data is no longer needed, it is securely deleted or anonymised.

8. How We Protect Your Data

We take the security of your personal information seriously. Our safeguards include:

• Secure, encrypted communication for payment processing
• Password-protected systems with restricted staff access
• Regular review of our data handling practices
• We do not store full credit or debit card numbers on our systems

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to contact us via official channels and to exercise care when sharing sensitive documents.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your data, where there is no legal requirement for us to retain it
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@nyangeadventures.com. We aim to respond to all data-related requests within 30 days.

10. Children’s Privacy

Our services are designed for adults. We do not knowingly collect personal data from children under the age of 18 without the consent of a parent or legal guardian. If you are booking on behalf of a minor, you confirm that you have the authority to provide their information and consent to its use as described in this policy.

11. Third-Party Links

Our website may contain links to third-party sites such as TripAdvisor, social media platforms, or partner organisations. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date clearly shown at the top of the page. Continued use of our services after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Nyange Adventures Limited Moshi, Kilimanjaro Region, Tanzania 📧 info@nyangeadventures.com 📞 +255 685 598 000 💬 WhatsApp Us

Nyange Adventures Limited is registered and operates under the laws of the United Republic of Tanzania.